What is the Junior Customer Support Specialist Role at Process Street?

Process Street is a San Francisco-based startup making waves in the world of AI software and compliance operations. At its core, the company is built on the belief that powerful processes can unlock a team's true potential for growth. They offer a platform that helps businesses build, document, track, and automate their recurring workflows. By automating tasks, enforcing standards, and proving compliance, Process Street empowers its global customers to run their operations smoothly. The company, which is backed by venture capital from industry giants like Accel, Salesforce, and Atlassian, currently serves over 3,000 customers across the globe.

The mission is simple: to make work fun, fast, and faultless for every team. This philosophy is woven into the company's remote-first culture. Process Street was founded with a strong conviction in the work-life benefits of a healthy, collaborative, and fully remote environment. They value flexibility, recognizing that their team members are parents, travelers, and creatives who thrive outside the rigid structure of a traditional 9-to-5. With a team spread across nine different time zones, communication is largely asynchronous, and employees are encouraged to take real ownership of their work and operate autonomously. To keep the human connection strong, the team regularly engages in virtual coffee chats, game sessions, and story-telling, building solid relationships despite the distance. It's an entrepreneurial environment that rewards impact, ownership, and flexibility.

This is where you come in. Process Street is searching for a Level 1 Customer Support Specialist to join its Customer Support & Success team. In this role, you'll be the first point of contact between the company and its diverse user base, handling inbound questions through phone calls, emails, and live chat. It's a unique opportunity to interact with a vast range of companies—from brand-new startups to Fortune 500 enterprises—in virtually every industry imaginable. As a Customer Support Specialist, you are the primary line of communication, playing a crucial part in the customer experience.