Revenue Operations Analyst
Quick Summary
TrueML, a financial software company dedicated to a more compassionate, human-centered approach to debt management using machine learning, is seeking a Revenue Operations Analyst to architect and administer their entire revenue infrastructure. This tech-savvy builder will take full ownership of the backend of Salesforce and Gong, directly supporting the Sales and Client Success teams by creating custom objects, designing Flow automations, developing performance trackers, and managing the full tech stack to ensure seamless data flow. Key responsibilities also include troubleshooting technical issues, building real-time business health dashboards, managing the engine for revenue forecasting, ensuring data integrity, and leading training sessions with technical playbooks. The ideal candidate brings 3-5 years of hands-on Salesforce Administration experience with an ADM-201 certification, extensive knowledge of Gong, and strong data modeling skills in Excel or Google Sheets, combined with a deep understanding of the SaaS customer journey. This autonomous role, described as the architect of the company's revenue engine, offers unlimited PTO, medical contributions, and a salary of $43,900 - $52,700 within a diverse and inclusive team committed to making a difference.
At TrueML, we’re looking at the world of finance a little differently. We believe that managing debt should be a more compassionate, human-centered process. As a financial software company, we’re on...
At TrueML, we’re looking at the world of finance a little differently. We believe that managing debt should be a more compassionate, human-centered process. As a financial software company, we’re on a mission to bring a personal touch to an industry that needs it, especially for borrowers going through tough times. In our digital-first world, we use machine learning to create personalized, real-time strategies for every customer. Our team is a blend of dedicated data scientists, seasoned finance pros, and passionate customer advocates, all working together to build technology that treats people like people. We're building a financial system that doesn't leave anyone behind.
We’re looking for a Revenue Operations Analyst who is part architect, part administrator—a tech-savvy builder who’s ready to own the entire infrastructure for our revenue organization. This isn’t your typical ops job. You’ll be in charge of the backend of Salesforce and Gong, directly supporting our Sales and Client Success teams. You’ll be the critical link ensuring data flows smoothly from the first lead all the way to a happy, long-term client. We need a true builder who gets excited about designing major architectural improvements but is also happy to handle the day-to-day support that keeps our teams moving at top speed.
**What We Offer:**
* Unlimited Paid Time Off
* Contributions to medical benefits, in line with local laws and employment agreements
**What You'll Be Doing:**
* You’ll take full ownership of our revenue systems. This means building and improving custom objects, setting up smart validation rules, and designing Flow automations in Salesforce to support everything from sales and renewals to client health scoring.
* You'll take the lead on Gong for both our Sales and Client Success teams, developing trackers that help us understand sales objections, spot potential churn risks, and find new opportunities for growth.
* You will manage our tech stack (which includes LeadIQ, Spiff, Atrium, and Sales Navigator) to make sure information moves seamlessly across departments, breaking down data silos for good.
* When someone on our revenue team hits a technical wall or finds a bug, you’ll be their first call, troubleshooting the problem to keep our operations running without a hitch.
* You’ll build and manage the dashboards that give us a clear, real-time picture of the business's health—from the sales pipeline and client wellness to Net Retention Rate (NRR) and churn.
* You'll be responsible for the technical engine behind our revenue forecasting, ensuring our leadership has the accurate data they need for both new business and renewals.
* You will proactively audit our Salesforce data and implement processes that guide our Sales reps and CS Managers to enter the right information, consistently and on time.
* You’ll lead focused training sessions for the Sales and CS teams on everything from prospecting and closing deals to onboarding and upselling. You'll also create and maintain the technical playbooks and SOPs that serve as our single source of truth.
**What You Bring to the Table:**
* You have 3–5 years of hands-on Salesforce Administration experience, with a solid grasp of Flows and complex system architecture. An ADM-201 certification is a must.
* You’ve worked extensively with Gong, configuring it to meet the specific needs of both Sales and CS teams.
* You’re a pro with Google Sheets or Excel and are comfortable with complex formulas and building data models, especially for revenue forecasting.
* You have a deep understanding of the entire SaaS customer journey, from the first point of contact through renewal and expansion.
* You have a process-driven mindset and enjoy creating smart "guardrails" in systems that prevent errors without making things difficult for the user.
* You’re an excellent communicator who can clearly explain complex technical changes to non-technical team members in Sales, CS, and Finance.
* You thrive in a fast-paced environment and are comfortable making significant system adjustments as priorities shift.
**Why This Role is Different:**
This isn't just a support role. You are the architect designing the foundation of our company's revenue engine. You'll have the autonomy and authority to reshape how we use Salesforce and Gong to drive growth and support our customer base.
**$43,900 - $52,700 a year**
We are a hands-on team of experts who are passionate about making a real impact. Every day, we tackle big challenges and build innovative solutions. If you're looking for a chance to do work that truly matters, come join TrueML and help us make a difference.
TrueML is an equal-opportunity employer. We are committed to building a diverse and inclusive team because we believe that different backgrounds and perspectives create better ideas. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.