What is a Customer Success Manager at Circle Plus?
Quick Summary
Circle offers a comprehensive, all-in-one platform for creators and businesses to build and manage their online communities, integrating features like discussions, live streams, events, courses, and payments under a single, custom brand. The company operates with a fully remote team of around 200 employees spread across more than 30 countries, fostering a culture of trust and autonomy by hiring top talent regardless of location and relying on asynchronous communication. To strengthen team bonds, the entire company gathers for bi-annual international offsites. A key growth area is the Circle Plus premium plan, which provides customers with fully-branded mobile apps and requires a hands-on, collaborative partnership. The Customer Success Manager for Circle Plus is central to this effort, acting as the main point of contact for strategic customers to guide them and help them maximize their investment in the platform. With over 12,000 paying communities and growing, Circle encourages interested individuals to explore opportunities on their careers page.
At Circle, we’re building the one place your online community needs to flourish. We give creators, educators, coaches, and all sorts of businesses the tools to bring their people together. Imagine...
At Circle, we’re building the one place your online community needs to flourish. We give creators, educators, coaches, and all sorts of businesses the tools to bring their people together. Imagine having engaging discussions, live streams, events, chat, online courses, and even payments all under one roof—and all under your own brand.
We're a fully remote team of around 200 people (and growing!) living and working in over 30 different countries. Our philosophy is pretty straightforward: hire the best people, no matter where they are, and give them the freedom and trust to do the best work of their careers. We don't track hours, but we do have high expectations. To make it all work, we rely heavily on asynchronous communication and clear documentation to collaborate smoothly across time zones.
To make sure we all feel like a team, we get the whole company together for amazing offsites twice a year. So far, we've explored Turkey, Portugal, Mexico, Thailand, Colombia, Italy, and Ireland—and we're just getting started!
If you want to learn more, you should check out our Careers page.
**So, what's a Customer Success Manager for Circle Plus?**
Right now, Circle is the engine behind more than 12,000 paying communities, and that number is jumping up every single month. Our premium plan, Circle Plus, is where we're seeing some of our most exciting growth. These customers are launching fully-branded mobile apps for their communities, which means they get a much more hands-on, collaborative partnership from our team.
As a Customer Success Manager for Circle Plus, you’d be the main point of contact for some of our most important and strategic customers. You'll be their partner, showing them the ropes and helping them make the most of their investment in the platform.